|
 “Our customers are looking for suppliers with ISO 9001”
Ontor Limited is a privately owned business that was first established in 1948 selling products to Heating, Ventilation and Air Conditioning manufacturers and wholesalers. The business thrived in the 70s and 80s and expanded into the world of Process Control. Later in 1979 it grew again forming what is now its Industrial Systems Division becoming a national distributor of factory automation and process control products for OEMs and end users. Together the HVAC and ISD sales operations now employ more than 80 people nationwide, both at the 30,000 square foot corporate headquarters and warehouse in Toronto and eleven regional offices across Canada.
As a third generation family business Ontor prides itself on providing quality products together with excellent service and technical support. In 2004 the company secured its reputation for delivering the highest standards when it achieved ISO9001, guided by IMSM. Ontor’s President, Robert Elder, explains: “Our customers are looking for suppliers with ISO 9001 and we have found that it goes well with our company’s mission, which is service and quality based”.
“Prior to certification, we were quite concerned with the enormity of the project, especially regarding the cost in time and expenditure, but IMSM helped clear up our concerns and made us feel it was ‘do-able’! Our appointed representative, David Anger, made us very comfortable and was accessible to answer all of our questions on an ongoing basis”.
He continued, “Achieving ISO 9001 has helped pinpoint inefficiencies and given us a framework and a structured approach to improve our processes, giving us more pride in what we do. So my advice to any other business considering certification would be, just commit. Get a good team together and do it!”
www.ontor.com
19/03/06
|
