CASE STUDY: UK

 

Azkoyen UK Ltd

 

Vending Quality in a Safe Environment

Based in Farnham, Surrey, Azkoyen UK Ltd is a trading subsidiary of Azkoyen, S.A., a multi-national group with its headquarters in Navarre, Spain. The company is a global market leader in the supply and distribution of automatic vending machines, coin handling machines and catering machines for a broad spectrum of industry sectors and sizes, from the sole trader through to public limited companies.

Azkoyen UK Ltd employs a dedicated staff of 16, and has been in operation for 18 years. Azkoyen's machines and products have brought innovative solutions to the global market in the catering and food trades, and its payment selectors and mechanisms are valid for any currency. Every minute of the day, Azkoyen selectors monitor more than one million coins across the world.

From listening to its customers, and reflecting its values of commitment to people and continuous improvement, the company decided to seek ISO 9001 certification. "We can now show our customers that we are operating according to international standards, which reinforces their trust and confidence in all the services the company provides. Since implementing ISO 9001:2000, the company has become more cost effective and efficient" said Anne Fisk.

Although there were initial concerns that the ongoing running of the system would prove time consuming, they have been able to outsource audits, not only saving time but also providing objectivity.

The company went further in its determination to be ahead of the market. By bringing their existing practices in line with OHSAS 18001, they were able to demonstrate that they were taking all measures necessary to protect their workforce. They also hold ISO14001, showing that they have effective environmental policies in place, and are constantly looking for ways to reduce waste and save on energy and materials.

"We chose IMSM as they carried out the whole process in a clear straightforward way, using our existing systems and processes, and not making us start from the beginning. The whole process was very smooth, and we would definitely recommend them to other companies considering certification".

http://www.azkoyen.com

25/05/07

 

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