|
 Secure
Electrical Applications Ltd ( SEA) provide telecare and access control
systems for a range of social housing landlords, as well as private
and public sector care organisations. With a team of 8 service engineers,
and service partnership agreements around the UK, they install and
support a range of electronic security systems from their base in
Swanley, Kent. These include door access for residential blocks,
warden and nurse call systems, panic alarms, and personal tele-care
alarms.
Operations Manager Sally Ashby was initially
concerned when the company decided to go for the International Quality
Standard, ISO 9001, as a previous experience with a large corporation
had led her to expect long and complex procedures, and "a nightmare
of paperwork".
However, when IMSM approached the company, she
was impressed by their professional approach, fixed price and fixed
timescale. "I was amazed at how painless it was "she said. "The
manual detailed what we do, so it conformed to our systems, not
the other way around- and best of all, the whole process only took
a month. "
When SEA set out to achieve ISO18001, it was
just as easy. "Having the recognised Standard for health & safety
is a real time saver, continued Sally. "In our market sector, we
have to complete a lot of tender documents, which often run to 20
pages or more. Now I just need to write in that we have achieved
ISO18001, and this cuts down the time spent form-filling significantly.
We used to have our own Health & Safety policy, but this is succinct
and to the point, - it does what it says on the tin!"
Sally concluded, "All the IMSM people I have
spoken to are very friendly, and consummate professionals, whether
Assessors, sales people or head office. I have already recommended
IMSM to our service partners."
www.sea-systems.co.uk
19/06/07
|
