"One of the best I have seen"
Those were the words of Graham Hendrick, one of
QAS International's Lead Assessors, when he went to conduct the
recent surveillance report on Trans World Alloys, a California based
full service metals distributor, and key supplier of aerospace and
commercial grade metallic raw materials.
Having first attained ISO9001 in 2002, as well as being AS9100
compliant, the company had really taken the Standard on board, and
made it part of their process of continuing improvement. Graham
said, "I walked through the door, and there was an immediate
impression of efficiency, where everyone knew what they were doing.
This was confirmed when I reviewed the system, which is well documented
and maintained by Shelby Williams, Quality Assurance Manager, and
Pete Farrell, Facilities Manager/IQA. They are both meticulous in
the objective evidence produced, and are using the Standard in the
right way. A full audit of the system was taken, and this was first
class. They are a credit to their certification. I was so impressed
that I made a point of speaking to the President, Sandy Shadrow,
and congratulating him on his team. This was one of the best systems
I have seen in operation -really excellent".
Trans World Alloys operates from 2 strategically located service
centers, in California and Kansas, with sales offices in Texas and
New York. Their product range includes aircraft titanium sheet and
plate, aluminum, aircraft stainless steel, and nickel, and other
high temperature alloys for use in aerospace and commercial applications.
Their lines of titanium forged products are from domestic mill sources
and are regularly stocked. The company supplies customers around
the world, as it mission statement declares "Trans World Alloys
is committed to providing our customers with competitively priced
quality materials and reliable on-time delivery performance."
During more than 11 years' experience of auditing, Graham has seen
all kinds of businesses, and has been required to fail some companies
for non conformance to the ISO9001 Standard, but that certainly
was not the case here. He concluded, "From the overall impression
of Trans World Alloys' premises, as a methodical blue chip operation
providing to the higher end range of the industry users, to the
customers surveys which showed a high level of customer satisfaction,
the outstanding factor was the meticulous attention to detail and
the sense of purpose. It was a real pleasure to see the Standard
applied so well".
www.twalloys.com
25/05/07
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