CASE STUDY: South Africa

 

Premium Ideas, Top Quality and First Class Service

 

Established in 1995, Premium Ideas is a market leader in security fulfilment and packaging for the GSM and smart card industries. The company provides a total customised solution to suit each of its customer's requirements. Based in Cape Town, the company also operates a facility in Lagos, Nigeria, servicing the Nigerian GSM and Smart card Operators. Both facilities are configured to provide the full range of fulfilment and packaging services, in addition to effectively managing its business across both natural and geographic functional divisions.

The company's premises are custom designed, highly secure, central and provide the infrastructure that is needed for Premium Ideas to continue to provide high quality service to its customers. The premises also provide the staff with all the modern facilities required to provide a pleasant and motivating working environment. In turn, the workforce offers a high level of dedication, loyalty and support to the company.

The company has a proud record of high quality service and has established a base of world-renowned clients. Becoming ISO certified in March 2006 demonstrates the company's commitment to delivering a quality service first time, on time, every time through its dedicated and empowered workforce.

Director and Founding Member, Karin Telo said, "Understanding customer requirements is essential; ensuring that these are performed in a secure environment is fundamental."

From receipt of customer data to materials management, production and distribution, Premium Ideas has implemented comprehensive physical, logical and procedural security initiatives that provide a seamless security infrastructure. In addition to its technical security systems, there are IT security initiatives and a robust policy of ensuring compliance though audit. Premium Ideas has developed a strong culture of risk awareness amongst its workforce. The company organises regular security awareness courses to all employees to ensure that everyone has a comprehensive understanding of the nature of risks and their role within the overall concept of security.

The implementation of ISO 9001:2000 through IMSM ensures that consistency is maintained throughout all of the above processes, in addition to improved internal communications and an opportunity to attract future business.

http://www.premiumideas.co.za/

07/03/07

 

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