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Inter-Tel Europe Ltd., a total communications provider, has been
at the leading edge of telecommunications for more than thirty years
and seeks to offer a strong combination of innovation and stability.
The company looks to develop long-standing relationships with their
customers and develop their systems over time.
With headquarters in Kettering, Northants, Inter-Tel have an international
customer base that now extends to major parts of the USA. And the
reason the company sought ISO 9001 certification centred mainly
on growing pressure from the industry, as Personnel and Quality
Manager, Mrs. Lee Thomas explains:
"Retailers are always asking if we have ISO 9001. There is an increasing
sense that customers are looking for assurances of quality in our
management systems. Quite simply the industry is demanding it."
Inter-Tel Europe Ltd design, develop and market high quality business
communications solutions. And they have a varied and impressive
client list that includes St. Andrews Golf Course and Windsor Castle.
So they wanted a first class service when it came to attaining ISO
certification and Mrs. Thomas wasn't disappointed.
"We were more than happy with the certification process and found
lead assessor Dave Marsden to be very helpful indeed".
And in general there is an optimistic feeling about business at
the moment: "Like all industries things have been quite difficult
but is now picking up and business is looking good."
For further information, visit their website at www.inter-teleurope.com
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