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Express Printing has earned an impressive reputation as a leading print and media provider to many high profile travel and leisure organisations, along with countless other clients based in the south east of England. Express employees are a committed team of more than 20 people at its base in Bognor Regis where, in February 2004, the company received recognition for meeting the ISO 9000 quality management standard. Managing Director, Paul Hampton, who was involved in the successful bid for ISO certification told Quest: "Working with IMSM was like a partnership. We sat down together and looked at our business practices and identified areas where things had been overlooked. Consequently, we now have a number of new systems in place that make procedures far more efficient. For instance, delivery notes no longer go astray as they are cross-referenced with invoices. It's been good. Not only has it tightened everything up but it's also brought the workforce together. Although two of us were chiefly responsible for overseeing the ISO certification, everyone helped. It was hard work but it was worth it. "Having ISO is already making a difference to Express. It has certainly given us greater credibility and we now have the opportunity to tender for business from larger companies that we would never have been able to approach before. With our smart new office and efficient service, we have definitely moved up another cog. Our existing customers have already noticed the change. "I believe that in operating to this standard, we fully meet the requirements of our customers and our industry. Implementing these quality management systems will be a key to further success not only for us at Express, but to all our customers and suppliers as well." Email info@expressprintingltd.co.uk. 21/07/04
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