CASE STUDIES: Munneries

 
 

Wholesale Quality

First established as a family-run fruiterers and greengrocers business in 1919, Munneries was taken over by John and Julie Barker in 1996. Today, the firm employs a staff of 16 people including Produce Buyers who collectively have over 37 years' experience. As well as having access to local growers of salad produce, potatoes and soft fruit, this thriving company buys from the marketplace several times a week to ensure the freshest produce available. They also have several deliveries per week, which they buy direct from the markets of Paris and Holland.

From their large retail outlet in East Wittering, West Sussex, Munneries' wholesale base is served by a fleet of vehicles which deliver a comprehensive range of high quality fresh vegetables, fruit and salads to hotels, restaurants, public houses, caterers, colleges, schools, golf courses and nursing homes within a 40-mile radius of Chichester.

With its emphasis on quality at all times, the company took steps to nurture continued growth by becoming ISO 9001 certified. As Julie Barker explains, "Initially a client we supply required us to be ISO certified and we strongly felt that having clearly set procedures in place would strengthen our position in the marketplace. We achieved certification in November 2004, the whole process taking just over 6 months from start to finish.

"Our IMSM Assessor, David Mott, was helpful and informative, enabling us to focus clearly on the way in which we organize ourselves. We now have an efficient documentation process, which can be easily added to as we develop our business in the future.

"Clear benefits have been apparent in the way in which our operation runs; from quality control and customer service through to staff training, all significantly improve the parameters within which our business operates. Additionally it is reassuring for potential new customers to see we have a professionally recognized quality standard."

www.munneries.co.uk

28/01/05

 

 

 

 

 

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