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CSM
Another satisfied IMSM customer is CSM Fastener Prodcuts, in Elk Grove,
near Chicago O'Hare airport, manufacturers of specialist fasteners
for use in the automotive, electronic and construction industries.
They elected to apply for ISO 9000:2000 following the introduction
of the Fastener Quality Act, which made those companies with an
approved quality standard exempt for many of its requirements.
Since successfully completing the processes, CSM has enjoyed a
30% reduction in goods returned, a 5% growth in their payroll but
which, without ISO 9000:2000, would have been substantially more,
and a remarkable 12% overall growth.
CSM Quality Manager Dave Weber commented: "It has provided
us with a systematic method of addressing problems. Everyone we've
dealt with, especially assessor Graham Hendrick, has been first
class. We've recommended IMSM to other businesses."
CSM website: www.csmfastener.com
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