Continuous support
Continuous, uninterruptible power is the lifeline of today's demanding
data processing and technological environments. As the largest independent
UPS and critical power protection system specialist in the United
States, Fakouri Electrical Engineering (FEE) understands the importance
of providing top quality service, 24/7. With its headquarters in
Rancho Santa Margarita, California, and strategically located regional
offices in most metropolitan areas, FEE provides 'turnkey' design,
engineering and installation solutions for critical power applications,
telecommunication systems and data centers nationwide.
Established in 1975, the company has the technical resources, field
service staff and infrastructure necessary to offer round-the-clock
disaster recovery response as well as maintenance support. In November
2003, FEE gave customers added reassurance of a highly efficient
service by achieving ISO 9001, a year later confirming its commitment
to continuous improvement by successfully completing its annual
audit.
Executive Vice President, Philip McAndrew, told us: "Once
again I would like to express my gratitude for the professionalism
IMSM has displayed. Prior to the scheduling of our ISO recertification
we started to be concerned about the process. We wondered how it
would happen and what it would entail. Right on cue, Lisa Donneky
with her cheerful and professional attitude called us to select
a date for the assessor's visit, and provided us with an overview
of what to expect. Lisa's extra attention to detail and professional
guidance helped alleviate the anxiety of our first recertification
and helped us prepare for a successful annual audit."
"David Smart was assigned to be our ISO recertification assessor
- a gracious professional who knows the ISO system inside and out.
As he inspected our records and talked about our system, procedures
and approach to ISO versus our business model, David clearly defined
areas of improvements that would make our business run more smoothly
and instructed us in various methods of evaluating our company's
ongoing progress and performance. David's inputs have already been
incorporated into our business model and we are seeing the advantages
of his knowledge and business experience in helping us shape our
company's future".
Philip concluded, "During the past year, Fakouri has enjoyed
the benefits of established and published operational procedures
which provided us with consistency in providing our customers critical
power support services. It has also given us a competitive market
advantage through the use of ISO's established quality, procedures
and report processes. Thanks to the change management process, we
no longer make decisions and changes without evaluation per specific
guidelines. This has greatly benefited our inter department communications
and work functions. The ISO process has helped us uncover and resolve
numerous holes within our processes as we performed our own internal
audits. This action has helped us to improve productivity and, in
turn, increase our net profit. In summation, IMSM's professionalism
and team approach in conjunction with the ISO system has assisted
us in re shaping our company's future to run more efficiently."
www.fee-ups.com
18/01/05
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