Committed to quality and continuous improvement
Impro Graphics specializes in manufacturing precision-printed
plastic products for customers in a wide range of market sectors
including the automotive, computer and retail industries.
Based in Arlington Heights, Illinois, Impro has the capability
to handle projects quickly and inexpensively, using the screen printing
process to accomplish high quality results on a variety of materials
and substrates of almost any size or thickness. The cutting and
finishing of products is all done in-house.
To prove that the company is totally dedicated to providing a quality
service, Impro Graphics worked closely with IMSM to implement the
ISO 9001 quality management system, confirming its commitment to
strive for continual improvement. As a result, the business was
awarded its certificate by QAS in August 2004.
Richard Saetre of Impro Graphics told us: "Not many screen printing
companies have ISO certification. Impro wanted the credibility to
pursue printing work from other companies that have ISO certification
and require certification from their suppliers. Besides giving us
this credibility, it has given us the guidance to merge our present
quality procedures into the precise consistent format of ISO. We
have found that this also achieves continuous quality improvement
with a consistent traceable format, with a better understanding
of each employee's goals and expectations. Many of our jobs are
repeats of previous orders and now we are able to duplicate very
easily and precisely."
Richard continued, "We had heard stories of the time consuming
complex process of ISO certification. However with the help and
resources of IMSM, our certification process was very straightforward.
The framework and structure of their program and review program
made things very manageable and worked well within our normal daily
activities. Both Scott Mersch and our assessor Ian Farquharson gave
us all the help and guidance needed to write our quality and procedures
manuals. Now everyone understands the necessity of doing every job
in the exact way every time with everyone - including management
- held responsible."
www.impro.com
22/08/05
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