Generating sales and customer satisfaction
 Edina
is a leading industrial power generation specialist providing international
coverage from its bases in Lisburn, Dublin and Cork. First registered
for ISO 9000 in March 2001, this well established company supplies
and services everything from small diesel powered standby generators
to full turnkey combined heat and power projects. They serve various
government and commercial sectors for which power supply is critical
- from hospitals and airports to telecommunications and financial
institutions - delivering tailored energy solutions, efficiently
and on time.
Today, the name Edina is synonymous with quality and engineering
excellence throughout Ireland and mainland UK. Their Service Administrator,
Charlene Crooks, told us, "It is our policy to ensure maximum customer
satisfaction and we attain this through close co-operation, consultation
and compliance with specified performance, contractual requirements
and best practice.
"We believe that ISO enhances customer service. As a result, our
sales continue to increase and efficiency is greatly improved in
all departments due to standardisation throughout. The continued
development of the company creates opportunities for staff to develop
skills, too. They are much more aware of our customers' needs and
recognise the benefits that ISO provides. First class products and
service can only be achieved when engineering excellence is accomplished
- by investing in our quality systems, our personnel are secure
and satisfied in their positions. This ultimately reflects positively
in their work.
"Being able to use the ISO logo helps in highlighting our commitment
to quality - for example in the Yellow Pages if a person is looking
up generator companies, when they see our advertisement with the
9001:2000 logo it denotes a sign of quality and customer service.
They are therefore more likely to call a company with this than
one without."
Charlene continued, "IMSM provided a level of service that was
exemplary. To any other company considering ISO 9000 certification
I'd say 'Go for it', it will greatly enhance your business and open
many doors paving the way for your company's future."
21/07/04
www.edinapower.com
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