INTERNATIONAL: Australia

 

Top condition

Michael Robertson, General Manager of Crisp-Air, with IMSM's Jeff Li

Established in 1981, Crisp-Air is a market leader in the manufacture, installation and aintenance of world-class air conditioning and transport refrigeration systems. Over the years, this privately owned and operated company based in Brisbane has built a solid reputation while supplying systems to the Australian Defence industry and Queensland Rail as well as agricultural, mining, marine and transport industries.

Maintaining a position at the industry's leading edge underlies Crisp-Air's dedication to develop new innovations as part of an ongoing product development program. Having their own design and testing facilities, the company is able to meet the requirements for custom built systems to suit all environments - even the savage conditions of Australia's northern regions. Regular equipment upgrades also ensure Crisp-Air is able to provide systems that remain both cost effective and efficient. Indeed, their experienced team of skilled engineers ensure the best quality products at all times.

In December 2003, the company confirmed its commitment to quality management by achieving ISO9000 certification. As General Manager, Michael Robertson, told Quest: "In today's market, now more than ever, customers require a quality product that performs to the highest standards. Having ISO Certification enhances the customer's opinion of a quality product. We were able to sign a large Government contract within months of achieving certification. This certainly saw the payback for our effort achieved in a very short period, and production continues to show quality improvement."

When asked why Crisp-Air chose IMSM as an ISO partner, Michael explained, "The quality of service provided by IMSM is of the highest calibre. All IMSM staff were professional and efficient. I rang other users to gain their feedback and I must say all had the same positive comments and outcomes that we achieved."

www.crisp-air.com.au

21/07/04

 

 

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