Securing peace of mind
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Jeff Li with ESQ's Managing Director, Nigel
Longhorn.
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Electronic Security Queensland is a Brisbane based company providing
alarm monitoring services for customers located not only in Australia
and Tasmania but also around the globe. Created by Managing Director
Nigel Longhorn in 1994, ESQ operates a Central Station with a 24-hour
Monitoring Centre at its headquarters in Fortitude Valley. In addition
to offering bureau services to installers, the company can arrange
patrol and security guards if required. Technical support, training
and reporting services are also available as well as GPS Tracking.
ESQ has always recognised the importance of having a quality management
system in place and, at the end of 2003, confirmed its commitment
to ISO certification by upgrading to the latest standard despite
moving premises during the process.
Nigel Longhorn commented, "We had a need to keep in step with changes
to the standard in order to continue working within Government guidelines.
IMSM was a valuable part of our upgrade process. The most notable
aspect was the way in which the team worked towards our goal and
kept us on track during our relocation. As we were using the QA
system prior to the update, we maintained the reporting and accounting
procedures. However, ESQ now has a new focus on customer service
and training."
This means that clients will not only continue to enjoy the reassurance
of knowing that Electronic Security Queensland maintains a quality
management system, but they will also benefit from enhanced levels
of service.
Nigel agreed, "ISO 9000 is important to our company as it gives
us an accurate process that tracks information. Certification has
also given us the ability to meet a section of our industry needs
not previously covered - adding to our credibility."
www.esq.com.au
21/07/04
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