IMSM Ltd, Wiltshire
01793 296704
Worldwide Impact

IMSM Corporate Social Responsibility

Corporate Social Responsibility (CSR) is important to IMSM. We recognise the impact IMSM has on the world and how important it is to maximise all of our efforts positively. IMSM adopts a responsible attitude by applying and following straightforward principles.

IMSM work diligently to ensure what we say is supported by what we do, benefiting our clients, team and community. Our CSR principles of openness and honesty are demonstrated at every opportunity when working with other businesses and suppliers.

Our CSR activity is recognised by the European Foundation for Quality Management (EFQM), forming part of our quality framework. Nationally, IMSM’s continued support of the National Forest further demonstrates a tangible commitment to its tree-planting campaign, which is a lasting legacy for generations to come.

Customer Charter

IMSM Limited wishes to be an organisation that puts the needs of the customer first. Our staff are committed to providing a responsive, caring and professional service.

We promise you that we:

Act in a professional manner and be polite at all times
Deal with your enquiry promptly or explain the reason for any delay
Listen to you and ask for your views
Keep our promises
Be open and honest and explain our decisions
Apologise when we make a mistake and put things right
Accept your right to complain and guarantee a full investigation and a considered response
Treat you and your data with respect

We would like you to:

Provide us with the information and documentation we need to help you
Help us by telling us when we do not meet your expectations and by giving us your views and suggestions

High Quality & Prestigious Brands

Advanced services combined with a large experience and fast performance.

“We decided to use IMSM to help and support us through the process. We were fairly new to this as a company and to have a company like IMSM guiding us through the requirements saved us time and gave us the confidence to present to the external auditors, knowing we had everything covered”

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David Spence, Operations Engineering Manager
Ping Network Solutions

"Our ISO certifications help us provide consistent, quality-focused services that our clients have come to depend on and appreciate.”

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Cherie Sprout, Executive Assistant
Integral Consulting Services, Inc.

“We can now demonstrate, via externally internationally recognised accreditation, that Pall-Ex is the number one pallet network for quality. This also allows us extensive yearly external auditing by our certification provider against a measured standard.”

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Will Gardner, Head of QHSE & Operational Improvement
Pall-Ex Limited

"Our IMSM Assessor put in a lot of time and effort; they did a really good job for us, helping to organise what we had here. We had a lot of the pieces in place, they just weren’t put together, which IMSM helped us to do. We have a system in place now and we continually follow up on everything. “

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Steve Head, Business Improvement Director
Anderson Dahlen

IMSM's Take On
Sustainability

Discover how IMSM is shaping a greener future.