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ISO 9001:
Quality Management

ISO 9001 is the ultimate global benchmark for quality management and a critical tool for boosting your company’s success, profitability, and market potential.

 

Are you searching for ways to improve the quality of your service, create more efficient systems and workflows, or increase employee morale? Perhaps you require an internationally recognised standard to win a new tender or to match a competitor.

 

No matter what you’re looking for, IMSM can talk you through how an ISO 9001 management system could lead your company to success.

IMSM has issued over 18,000 ISO 9001 certifications to clients over the past 30 years.

Trusted by over 2,000 companies across the globe

The quality standard that goes
straight to your bottom line

Tell me more about this standard...

What is ISO 9001?

ISO 9001 is the ultimate global benchmark for quality management and a critical tool for boosting your company’s success, profitability, and market potential.

ISO 9001 sets out the necessary steps to adopt a quality management system. It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Organization for Standardization (ISO).

ISO 9001 is one of the most widely used management tools globally, with over one million organisations certified. It is a ‘generic standard’ as it is designed to fit flexibility around any organisation. Our consultants are there to help you identify what is relevant for your business, whatever the size or turnover.

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ISO Certification Made Simple

What are the Benefits of ISO 9001?

By focusing on your customers’ experience, ISO 9001 will better equip your business to meet their needs, improving the customer focus throughout the company. The impact of this can fundamentally change your business and increase your profits through referrals.

ISO 9001 streamlines your internal processes. This improved efficiency contains costs and saves you money whilst also improving accountability and traceability, allowing you to tackle problems better and quicker.

Do you lose time to inefficient processes and poor team communication? Efficiency also improves staff motivation. With greater clarity and focus on business objectives, time and resources are spent on what really matters to the business.

Better internal processes and customer service ultimately improve your market competitiveness, leading to higher profit potential.

Having poor customer retention or missing important deadlines can be detrimental to your operation, but ISO 9001 is an internationally recognised mark of quality. Becoming certified can open your business to larger clients at home and overseas.

Perhaps the most crucial element of the standard is that it is not a one-off exercise. Regular reviews keep quality at the forefront of the business, and that quality will keep your business improving.

Your journey starts here

More information on the Road to ISO Certification

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Learn more about ISO 9001

Download your free ISO 9001 Guide

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The Process

Steps to getting ISO 9001 certification

With our excellent support and guidance you can rest assure that your ISO 9001 certification will be successful.

1. Initial Consultation

We help you outline your goals, focusing on what your business wants to achieve and how it defines success, particularly in relation to your client’s requirements. You and your ISO consultants will agree on reasonable outcomes and delivery dates.

2. Producing System Documentation

Next, the IMSM consultant will audit your existing procedures and help you document the new systems that will help deliver success – both existing and how you will improve these. The manual system documentation sets out how your business should operate going forward so that it can deliver ISO 9001.
You will be able to view the manual system documentation, along with most other relevant documentation, on our client portal IMSMLoop. It offers a comprehensive insight into the progress of your ISO implementation, along with copies of the relevant audit reports, certifications, and any necessary corrective actions. The portal serves as a central hub for tracking your ISO journey.

3. ISO 9001 Framework Adoption

While the manual is a vital document moving forward, it is even more important that it gets put to practical use. We work with the senior management team to ensure the framework is embedded throughout your organisation. We can also develop and deliver tailored training for staff to ensure that the understanding and implementation of ISO 9001 is watertight. This will create consistency across your organisation, transforming your business from day one so it is optimised for efficiency, continual improvement, and greater profitability.

4. Submission to External Auditor

Before you can be awarded the ISO 9001 certification, your organisation applies to the third-party certifying body that you have selected to conduct your audit. This audit objectively determines whether your business conforms to ISO 9001, and the relevant accompanying documentation is accessible through our client portal, IMSMLoop.

Our Benefits

Why choose IMSM?

Simple: We make it simple. Since 1994, we've helped businesses achieve ISO certification, with over 150 experts worldwide and 15,000+ clients trusting us to implement their ISOs. We've proven to be experts at handling the logistical heavy lifting, saving your company valuable time.

With a transparent fixed fee, flexible approach, and real-time access to updates, documentation, and an array of other features through IMSMLoop, we collaborate with your organisation to make any ISO implementation as straightforward and beneficial as possible.

Experienced ISO Consultants

How can ISO Specialists help your business?

Getting started with ISO 9001 certification might seem daunting; this is often the reason why businesses enlist the help of an ISO consultant. For 30 years, we've supported and guided organisations like yours through certification. Our experienced consultants take the lead on auditing your business, helping you use the results to enhance your quality management system. If necessary, there is also plenty of room for training.

Established ISO Certifiers since 1994
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ISO 9001: Frequently Asked Questions

How do I get ISO 9001 certified?
Your first step involves contacting an ISO specialist to organise an initial consultation. You can reach out to us to set one up – our expert team will help you implement an effective, globally recognised quality management system into your organisation.
What are the primary requirements of ISO 9001?
The ISO 9001 standard is very flexible regarding what information it requires. We split these into documents and records and provide them to you on our client portal; you can learn more about what is mandatory on our blog.
How long does it take to get ISO 9001 certification?
Ultimately, it depends on the size and complexity of your business. As a benchmark, most organisations can expect certification within three to six months of beginning the ISO 9001 process.
How do I pass an ISO audit?
A business will pass its ISO audit by preparing beforehand. Your IMSM ISO specialist will help you prepare, but your organisation must be receptive to the changes. Are you analysing the results of internal audits? Are you regularly implementing corrective actions? Do you have a clear set of objectives and targets? Getting your entire team on board each step of the way will help you pass.
How long does ISO 9001 last?
Certifications with IMSM are valid for a year. Regardless of how long your ISO 9001 certification is valid, your organisation must demonstrate continuous improvement from the original certification date to the renewal date.
What is the difference between ISO 9000 and ISO 9001?
ISO 9000 is a family of quality management standards; ISO 9001 is one of them. It outlines the fundamentals of an efficient and effective QMS (Quality Management System).
What is the current version of ISO 9001?
ISO (9001:2015) is the most up-to-date version of the certification, making any qualification certified to previous editions redundant.
Is ISO 9001 a legal requirement?
Although ISO 9001 is often recognised as essential in many industries and business exchanges, it isn’t a legal requirement. However, certification helps companies adhere to their country’s respective laws and regulations.
This standard contributes to the following Sustainable Development Goals:
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High Quality & Prestigious Brands

Advanced services combined with a large experience and fast performance.

“We decided to use IMSM to help and support us through the process. We were fairly new to this as a company and to have a company like IMSM guiding us through the requirements saved us time and gave us the confidence to present to the external auditors, knowing we had everything covered”

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David Spence, Operations Engineering Manager
Ping Network Solutions

"Our ISO certifications help us provide consistent, quality-focused services that our clients have come to depend on and appreciate.”

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Cherie Sprout, Executive Assistant
Integral Consulting Services, Inc.

“We can now demonstrate, via externally internationally recognised accreditation, that Pall-Ex is the number one pallet network for quality. This also allows us extensive yearly external auditing by our certification provider against a measured standard.”

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Will Gardner, Head of QHSE & Operational Improvement
Pall-Ex Limited

"Our IMSM Assessor put in a lot of time and effort; they did a really good job for us, helping to organise what we had here. We had a lot of the pieces in place, they just weren’t put together, which IMSM helped us to do. We have a system in place now and we continually follow up on everything. “

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Steve Head, Business Improvement Director
Anderson Dahlen