Service Specific Terms

Scope and Applicable Standard

The Services described may be delivered in relation to any ISO standard offered by the Supplier and as specified in the relevant Order Form.

References to "the Standard" mean the specific ISO standard(s), and version of that standard, identified in the applicable Order Form.

ISO Gap Analysis

Supplier will provide an experienced consultant (appropriate to the Standard) to undertake a Gap Analysis against the requirements and controls of the Standard, within the agreed scope.

The Gap Analysis will be conducted through a series of interviews with key Customer stakeholders and a review of Customer documentation, policies and procedures.

The output will be a written Gap Analysis Report detailing the Customer's current level of conformity with each requirement of the Standard.

Customer will be required to provide all relevant documents and evidence reasonably requested by Supplier.

Implementation Services

Supplier will provide an experienced ISO consultant to deliver an Implementation Project to assist Customer in becoming ready for certification.

Implementation Services will be delivered remotely unless otherwise stated in the Order Form.

The Implementation Services may include:

• Development, review or revision of required policies, processes and documentation;
• delivery of awareness training to relevant Customer personnel;
• knowledge transfer of standard requirements through discussions with stakeholder(s);
• support in establishing the management system required by the Standard.

Customer must play an active role in implementation, including participation in workshops, providing information, and reviewing/approving documentation.

QAS International Stage I & Stage II Audits

Where selected in the Order Form, Supplier will carry out Stage I and Stage II audits to assess Customer's readiness for certification against the standard.

Stage I will focus on documentation, scope, and high-level readiness.

Stage II will involve a more detailed evaluation of Customer's implementation and operation of the management system.

Supplier will issue a report identifying the results of the audit assessment, including if appropriate any non-conformities and opportunities for improvement found.

Audits are conducted by QAS International; an independent, 3rd party Certification Body who utilise the services of suitably qualified Lead Auditors. QAS International operate as an independent Certification Body and therefore are not covered by an accredited body.

Annual Surveillance Audits

Supplier will provide a qualified auditor to conduct an Annual Surveillance Audit to assess ongoing conformity and effectiveness of Customer's management system.

The audit will be performed against the Standard and the scope previously agreed with Customer.

Customer must make staff, documentation and evidence available to support the audit.

A Surveillance Audit Report will be issued identifying the results of the audit assessment, including if appropriate any non-conformities and improvement actions found.

ISO Support (Managed Service)

Where Customer purchases the ISO Support Managed Service, Supplier will provide an annual package of recurring ISO support activities across the Standard(s) specified in the Order Form. These may include one or more of the following:

Customer Obligations (Applicable to All ISO Services)

Customer must make available all personnel, documentation, records, systems and evidence reasonably required for Supplier to perform the Services.

Customer is responsible for the operation of its own management system and for implementing any corrective actions identified through Supplier's consultancy or auditing services.

Supplier does not guarantee that Customer will achieve certification or maintain certification.

Deliverables and Format

All reports will be delivered in electronic format.

Services can be performed remotely or onsite by prior appointments made and agreed by the Supplier.

The timeline for delivery will be as agreed between the parties and dependent on Customer engagement and availability.