What is the customer satisfaction clause for ISO 9001?

One of the goals of ISO 9001 certification is to increase customer satisfaction. This is achieved by continually monitoring how your product or services meet the requirements or expectations of your customers. A few clauses in the standard mention customer...

29/08/2019

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ISO 9001 for small businesses: why it makes sense

In 2017, ISO 9001 was awarded to over 1,000,000 businesses worldwide, making it far above the most popular ISO standard, especially in construction and wholesale industries. This is because, universally, a best practice quality management system is an integral part...

23/08/2019

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What are the required documents for ISO 9001?

Don’t be put off by the large number of procedures in ISO 9001; not all of them will be relevant to your company, and not all of them are mandatory. In the 2008 standard, six mandatory procedures were required to...

18/08/2019

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What is a quality management system?

“Quality is never an accident. It is always the result of intelligent effort.” John Ruskin There comes a point in every business’s life cycle where a quality management system is essential. To sustain success, your business needs to be as...

05/08/2019

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How will ISO 9001 benefit my employees?

Getting ISO 9001 certified can help you continually improve your business through improving and streamlining processes that reduce costs. If your competitor is certified in the standard, but you aren’t, it puts them at a significant advantage. But ISO 9001...

02/08/2019

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Why your company should adopt ISO/IEC 27001

It’s safe to say data security is seriously important. Making data protection a priority doesn’t just involve setting up firewalls and running anti-virus programmes every now and then: the bare minimum is not good enough. Plenty of sinister data breaches...

19/07/2019

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The BYOD risks you need to know about

In an increasingly mobile work environment, BYOD (bring your own device) policies are becoming popular for many businesses. However, while allowing your staff to bring their own devices to work can have many benefits, there are BYOD security risks that...

15/07/2019

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The worst data breaches you didn’t know existed

No business or organisation is immune from data interception and theft. In 2018, the UK Government’s annual Cyber Security Breaches Survey found 43% of businesses experienced a cyber security breach or attack in the last 12 months, but only 27%...

02/07/2019

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Ways to prevent data interception and theft

Data security should be amongst the most important protocols for any company. 70% of small organisations believe they are safe from the targeting of data theft or misuse. This is very rarely the case. If your organisation holds data on...

02/07/2019

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How much does ISO/IEC 27001 training cost?

Implementing ISO/IEC 27001 can seem a little daunting if you’re unsure where to start. A training course is recommended if you want to know how to plan and prepare for the certificate. There are a variety of training courses that...

25/06/2019

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Blogs

What is the customer satisfaction clause for ISO 9001?

ISO 9001 for small businesses: why it makes sense

What are the required documents for ISO 9001?

What is a quality management system?

How will ISO 9001 benefit my employees?

Why your company should adopt ISO/IEC 27001

The BYOD risks you need to know about

The worst data breaches you didn’t know existed

Ways to prevent data interception and theft

How much does ISO/IEC 27001 training cost?

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